Privacy Policy

Please read in full

See Also:
Terms & Conditions | Refunds & Cancellations
Drivers Hours | Luggage Limits
Extra Costs

Privacy Protection

This policy establishes how we handle the information we learn about you when you visit our site. Protecting the privacy and personal data of our visitors is of utmost importance to us. Protecting your privacy and your personal data is an important aspect of the way we create, organise and implement our activities on-line and off-line.

Data Collection

In general, you can browse the Butlers Buses Ltd Web site without disclosing any information about yourself. If you visit the Butlers Buses Ltd Web site to read or download information, we collect and store only the following information that is automatically recognised: the date and time, the originating IP address, the domain name, the type of browser and operating system used (if provided by the browser), the URL of the referring page (if provided by the browser), the object requested and the completion status of the request. This information is used for marketing purposes and to improve customer service.

Cookies and Other Technologies

As described above, we sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on the Butlers Buses Ltd Web site, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our site, and to help us make our site more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.

We collect the anonymous information we mentioned above through the use of various technologies, one of which is called "cookies". A cookie is an element of data that a Web site can send to your browser, which may then be stored on your hard drive. For example cookies can be used to save the visitor's password so that it does not have to be re-entered at each new visit. The following information may be stored in the cookies:

IP address
Session number
Customer ID (first name, last name)
Location (town, county, country)

When you complete a booking we indefinitely store all the the details you entered in this process on our database to maintain a record of your booking. However we do not store your credit card details.

Also, when we collect personal data from you in connection with a transaction we may extract some information about that transaction in an anonymous format and combine it with other anonymous information.

This anonymous information is used and analysed only at an aggregate level to help us understand trends and patters. None of this information is reviewed at an individual level. If you do not want your transaction details used in this manner, you can disable your cookies.

We collect the personal data that you volunteer on registration for "Butlers Buses Ltd", order, survey, competition, or other forms, or by email. For more details on these data and the reason why we process them, see Other personal data volunteered and processed.

We do not associate the information stored in a visitor's cookie with any other personal data about that visitor.

All our employees and processors who have access to personal data and are associated with the processing of that data are obliged to respect the confidentiality of data.

Visitor's Choice

Registering on our site is optional. If you choose not to register or provide personal information, you can still use the Butlers Buses Ltd Web site. However, you will not be able to purchase items or receive email alerts. Butlers Buses Ltd views the customer information that it collects as a valuable and confidential asset of which we take great care to ensure its safety.

You may choose to receive promotional or marketing information from the Butlers Buses Ltd. Your information will be available to Butlers Buses Ltd Staff. If you do not wish to continue receiving promotional or marketing information, please notify us by e-mail.

Disclosure

We do not share any of your information with any third party.

Individual Participation / Access

You can ask us whether we are keeping personal data about you, and you can also request to receive a copy of that personal data. Before sending you any personal data, we will ask you to provide proof of your identity. If you are not able to provide proof of your identity, we reserve the right to refuse to send you the personal data.

We will make a sincere effort to respond in a timely manner to your requests to the previous questions or to correct inaccuracies in your personal information. At any time, you may request that we delete or correct your personal information in our logs. For such requests, please contact us.

Security

We intend to protect the quality and integrity of your personal information. Butlers Buses Ltd has implemented technologies and security policies to protect the stored personal data of our users from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. We will continue to enhance our security procedures, as new technology becomes available. Butlers Buses Ltd employees who have access to personal data are obliged to respect the privacy of our visitors and the confidentiality of their personal data.

Links

You may find links to third party Web sites.
Please note that the Butlers Buses Ltd is not responsible for the privacy policies or content on third party sites.

Notifications of Changes

As Butlers Buses Ltd creates new services that may generate a need to amend this privacy statement, Butlers Buses Ltd will highlight such changes at the top of this page. You will also find a link available the Previous Privacy policy statement.

Privacy Support

If you have any inquiries about our privacy statement, please contact us.